Customer Success Manager


  • High School / College Degree (diploma in IT field preferred)
  • 3+ years’ experience in customer-facing role
  • General knowledge of Cisco portfolio
  • Experience working with senior and executive level customer contacts
  • Strong presentation, meeting facilitation, and written communication skills
  • Advanced English level (both written and verbal)
  • Knowledge of basic financial calculation methods (TCO, ROI)
  • Proficiency with MS Office (Outlook, Excel, Power Point)
  • Willingness to travel to customer locations as needed

Optional (as a plus)

  • Experience in technical sale/pre-sale or product management
  • Knowledge of recurring services (XaaS, cloud) business model
  • Multitasking and project management skills


  • Responsible for Cisco CX related certifications, specialization, and programs
  • Responsible for incentive program (identify opportunities, registration process)
  • Identify and build advocacy relationship with strategic customers
  • Manage customer and partner activity, risks, and growth opportunities
  • Liaise with technical support, accounting, and other areas of the business to ensure customer satisfaction
  • Act as the voice of the customer internally; work cross-functionally with Marketing, Sales, Product, and Engineering to ensure a consistent and strong customer message is embedded in processes
  • Achieve / exceed target KPIs including but not limited to renewal %, upsell %, monthly active usage, and NPS


  • Employment contract for an indefinite period;
  • Attractive salary package;
  • Real career development opportunities;
  • Young, dynamic and pleasant, motivated team from which you can learn;
  • The opportunity to be part of a dynamic and full of opportunities industry.

We can't wait to meet you!

Please send us your resume at and if your CV meets the requirements, we will contact you as soon as possible. 

Thank you!