Customer Success Manager

Requirements

  • High School / College Degree (diploma in IT field preferred)
  • 3+ years’ experience in customer-facing role
  • General knowledge of Cisco portfolio
  • Experience working with senior and executive level customer contacts
  • Strong presentation, meeting facilitation, and written communication skills
  • Advanced English level (both written and verbal)
  • Knowledge of basic financial calculation methods (TCO, ROI)
  • Proficiency with MS Office (Outlook, Excel, Power Point)
  • Willingness to travel to customer locations as needed

Optional (as a plus)

  • Experience in technical sale/pre-sale or product management
  • Knowledge of recurring services (XaaS, cloud) business model
  • Multitasking and project management skills

Responsibilities

  • Responsible for Cisco CX related certifications, specialization, and programs
  • Responsible for incentive program (identify opportunities, registration process)
  • Identify and build advocacy relationship with strategic customers
  • Manage customer and partner activity, risks, and growth opportunities
  • Liaise with technical support, accounting, and other areas of the business to ensure customer satisfaction
  • Act as the voice of the customer internally; work cross-functionally with Marketing, Sales, Product, and Engineering to ensure a consistent and strong customer message is embedded in processes
  • Achieve / exceed target KPIs including but not limited to renewal %, upsell %, monthly active usage, and NPS

Benefits

  • Employment contract for an indefinite period;
  • Attractive salary package;
  • Real career development opportunities;
  • Young, dynamic and pleasant, motivated team from which you can learn;
  • The opportunity to be part of a dynamic and full of opportunities industry.

We can't wait to meet you!

Please send us your resume at ro-hraccount@alef.com and if your CV meets the requirements, we will contact you as soon as possible. 

Thank you!