The key to growing business is customer satisfaction and building trust. The goal is to impress the customer, or pleasantly surprise them, and handle their requirements as quickly as possible. Communication flows are tracked, retained and keywords/moments analyzed and used to resolve issues and improve the quality of communication. Contact centres, which are an extension of traditional IP telephony, help us to do all this.
Cisco offers contact centers of all sizes - from simple voice call centers with a few agents to large enterprises and systems using multi-channel communication (voice, email, chat, social networks, etc.) with several thousand agents working simultaneously.
The system may include tools for recording calls, operator screens and analytical superstructures for searching key parameters in recordings, etc. Integration and interconnection with internal database systems, video communication with the customer, or the use of chatbots and artificial intelligence in communication. All in compliance with security standards such as GDPR, MiFID II, etc.
Our key competitive advantage is our knowledge of contact centre processes and the ability to integrate with the customer's overall ICT environment using tailored tools and applications.
This technology is characterized by the dynamism and constant evolution that are key to the success of building positive relationships with clients, which is why Cisco technology is part of the largest contact centers in the world.
ALEF Zero's Collaboration team has extensive experience in contact centre deployment. Our clients in this area include leading service providers and major insurance companies. Another competitive advantage is the fact that we have our own team of SW developers and we can adapt the final contact centre solution to the customer's requirements, including integration with existing ICT systems.
The deployment of a contact centre is suitable for all organisations and companies that want to offer their customers a perfect service and handle their requests smoothly and efficiently, all at a reasonable financial cost.
