ICT Service Management is the discipline of planning, implementing, delivering, managing and continuously improving ICT services to support the business needs of the company, its employees and customers. ALEF uses the proven methods of the ITIL framework to set up ICT Service Management.
Based on the assessment of the current ICT environment, a service catalogue will be created, where "ICT service" is defined as a combination of people, processes and technologies with a defined level of availability and quality to support the company's operations.
The configuration database (CMDB) describes the interrelations and dependencies of ICT technologies (hardware, software), applications, information systems and can map the impact on processes and business of the company.
The ICT service management setup will allow you to formalize the processes of ICT changes (change management), request management and response to events (incident and problem management) and store these experiences in a knowledge base (knowledge management).
The provision of standardised ICT services will help to speed up ICT operations, increase availability, streamline investments and improve the overall user experience.
Based on the analysis outputs, ALEF proposes solutions and real implementation of new tools and processes in the customer's environment.
Medium and large organisations running Windows operating systems and Microsoft applications, Microsoft 365 cloud services (Office 365) and applications running on Microsoft Azure.
Increased work efficiency and reduced operating costs
Standardisation of ICT services
Better control over ICT operations
Impact analysis during ICT service outages
Measurability of ICT service quality
Investment and operating cost plan
Controlled costs for ICT services
Strategy for introducing new ICT services to support business
Increased employee and customer satisfaction
