GTT

The Challenge

Managing Hardware and Logistics at a Global Scale GTT, a leading provider of network and security services, faced several critical challenges in managing its extensive global infrastructure. The company needed a scalable and efficient hardware replacement system to support customers across multiple regions. Additionally, it required standardized Service Level Agreements (SLAs) across a diverse network of vendors and partners. Ensuring efficient logistics and storage of networking equipment was another key concern, as delays in hardware delivery or replacements could lead to service disruptions.

The Solution

We also introduced an express hardware replacement service, enabling next-day shipping of replacement devices. This minimized downtime for customers while reducing the need for large local inventories, leading to cost savings and improved service availability. In addition, we provided technical support for hardware deployment, configuration, and migration, ensuring seamless network operations. The final step involved logistics optimization, improving distribution efficiency and reducing transportation costs while accelerating hardware delivery.

The Results

Faster Response, Lower Costs, and Higher Customer Satisfaction With the new solution in place, GTT has achieved significant operational improvements, including:

• Faster response times due to the express hardware replacement process.
• Lower logistics costs thanks to centralized inventory management.
• Higher customer satisfaction through reliable and seamless service.
• Greater flexibility and scalability to meet growing business demands.

This transformation has enabled GTT to provide a more efficient and cost-effective network hardware management system, reinforcing its position as a trusted partner for enterprises worldwide.

Implemented Services and Solutions

As part of our collaboration with GTT, we successfully implemented:

By integrating these solutions, GTT can now offer faster, more reliable, and cost-efficient network hardware management to its global customer base.