IP telephony
It represents a modern and efficient way of voice communication in the data network environment. This technology uses Internet Protocol (IP) to transmit voice data, allowing voice and data communications to be integrated into a single network. As a pioneer in IP telephony, Cisco offers a wide range of IP phones and solutions that deliver productivity, flexibility and quality benefits for voice communications.
Service description
Although traditional telephony seems to be losing its meaning in today's era of mobile phones and various freely available cloud communicators, there are still places where the opposite is true. These range from reception desks and switchboards, to control rooms and technology operations, to closed systems where security is paramount.
Cisco technology can offer central management for IP telephony devices, software clients and video conferencing devices in on-premise environments, in the cloud and meaningful hybrids of both worlds to meet a variety of customer requirements.
Why ALEF?
ALEF's Collaboration team has extensive experience in deploying IP phone systems of all sizes. From small, where the number of telephony devices ranges in units, to mega clusters for tens of thousands of devices with central management. Our clients in this area include both private and government entities. As in the field of contact centres, our competitive advantage is the fact that we have our own team of software developers and can adapt the solution to the customer's requirements.
Who is the service for?
The deployment of the telecommunication system is suitable for all organizations and companies that want to either build a new solution or replace an outdated PBX with a modern and actively developed communication system.
How is the implementation done?
- Determination of the customer's needs (method of operation, number of telephones/software clients, analogue devices, connecting lines, connection to the public telephone network or other systems, tariffing, recording, etc.)
- Preparation of itemized budget / quotation
- Solution design and presentation to the customer
- Produce high-level and low-level design documents
- In the case of HW delivery, it burns out (servers / voice gateways)
- System installation and configuration
- Configuration of telephone devices / client software
- Training of administrators or users
- Deployment in a production environment
- Documentation of the actual execution
- Post-implementation support