IT service management
IT Service Management is the discipline of planning, implementing, delivering, managing and continuously improving IT services to support the business needs of the company, its employees and customers. ALEF uses the proven methods of the ITIL framework to set up IT Service Management.
Service description
Based on the assessment of the current IT environment, a service catalogue will be created, where "IT service" is defined as a combination of people, processes and technologies with a defined level of availability and quality to support the company's operations.
The configuration database (CMDB) describes the interrelations and dependencies of IT technologies (hardware, software), applications, information systems and can map the impact on processes and business of the company.
The IT service management setup will allow you to formalize the processes of IT changes (change management), request management and response to events (incident and problem management) and store these experiences in a knowledge base (knowledge management).
The provision of standardised ICT services will help to speed up IT operations, increase availability, streamline investments and improve the overall user experience.
Based on the analysis outputs, ALEF proposes solutions and real implementation of new tools and processes in the customer's environment.
Who is the service for?
Medium and large organisations running Windows operating systems and Microsoft applications, Microsoft 365 cloud services (Office 365) and applications running on Microsoft Azure.
Main advantages of the service
Increased work efficiency and reduced operating costs
Standardisation of IT services
Better control over IT operations
Impact analysis during IT service outages
Measurability of IT service quality
Investment and operating cost plan
Controlled costs for IT services
Strategy for introducing new IT services to support business
Increased employee and customer satisfaction
How is the implementation done?
- Analysis of environments, applications, services, operating systems and end clients
- Development of recommendations for optimal safety configurations (baselines)
- Comparison of baselines and actual status
- Design of the steps leading to the achievement of the baselines
- Validation and debugging of the concept in a specific environment
- Implementation
- Client-side approval
- Support in the operation of platforms
- Informing about new opportunities within the baselines
- Repeated analyses of environmental deviations from baselines