Eleveo

Eleveo's products serve as a layer on top of Cisco's communications technologies for call recording (voice and video), contact center integration (Quality Management, Contact Center Metrics), and voice analytics including voice-to-text transcription (Speech Analytics). Eleveo is a technology partner of Cisco Systems, part of the Cisco Development Program, and also part of the Cisco Solutions Plus price list.

Product description

One software, many deployment options. Eleveo products can be used in the following architectures:

  • On-Premise - Traditional solutions based on on-premise technologies Cisco Unified Communications Manager, Cisco Meeting Server and Cisco Contact Center Enterprise/Express. The solution is designed for customers who emphasize maximum security of communication and work with recordings, integrity of the environment with internal applications, directives, regulations (MiFID, GDPR, etc.) and databases.
  • Cloud - a modern solution with a high level of flexibility and scalability. The licensing model allows flexible service setup depending on the customer's current needs. Support for Cisco Webex Calling, Cisco Webex Contact Center
  • Eleveo products:
    • Eleveo Call Center Compliance
    • Eleveo Call Recording
    • Eleveo Call Center Quality Assurance
    • Call Center Workforce Management
    • Call Center Metrics
    • Speech Analytics
  • Support and Licensing Model - Elevea's licensing policy is identical to that of Cisco Systems and offers flexible licensing models in the form of subscription or XaaS.

Features

Voice, video, screen recording including transcription of recordings into text

Voice biometrics

Integration with Call Center systems including Workforce and Quality Management

Open APIs for integration with customer environments

Security and integration with customer's ON-PREM and CLOUD solutions (encrypted call recording)

Benefits

Flexible and clear licensing model

Product and development headquarters in CZ with Czech sales representation

Long-term support from the manufacturer

Rich product roadmap

Security in accordance with MiFID II, GDPR, and other EU, US, etc.

Why ALEF?

In connection with the long-term partnership between ALEF and Eleveo, we have a large number of references from the government and commercial sector, banking and insurance institutions. Alef contributes its knowledge and expertise from the technical environment to the development of Eleveo's products.

Who are Eleveo products for?

Eleveo's products are for anyone who needs to meet EU guidelines in customer care, client areas and communication security. These products increase call center productivity, improve shift planning and agent operations. They effectively help to manage processes on the communication side towards partners and customers.