OneCare - Network monitoring
The aim of the Network Monitoring service is to prevent or shorten the time of a customer's IT outage by quickly obtaining information about the deterioration of the operational performance of the equipment or its unavailability and then forwarding the instructions to the service team. We can provide monitoring not only for Cisco Systems, F5, NetApp and Microsoft technologies, but also for other devices that can communicate using standard SNMP protocols.
Service description
This service typically includes:
- remote proactive monitoring of the customer's communication and system infrastructure not only as a whole, but also individual segments, parts, components, systems, applications and system services
- detection of incidents/problems and limit states
- primary localization and categorization of incidents/problems
- initial fault analysis
- Reporting the incident/problem to the customer, who will decide how to resolve it
- creating a ticket in our helpdesk system or at the customer's site
- reporting to the customer, providing reports on recorded incidents/problems, providing reports on performance, availability and operational parameters of the communication and system infrastructure
The performance times for this service (SLA) are guaranteed by ALEF.
Who is the service for?
For all types and sizes of customers who do not have a team of experts capable of monitoring and evaluating the operational status of their IT environment 24x7.
Main advantages of the service
As part of this service, we offer monitoring of the communication infrastructure, availability of individual active elements and network services - Fault management.
You can also get from us the monitoring of long-term characteristics of the functioning of the communication and system infrastructure, the load of individual elements, transmission infrastructure, error rates of physical interfaces, etc. - Performance management.
Thanks to our monitoring tool Zabbix, which we have our own trained experts to implement and manage, we can also provide you with Event Management that consolidates both of the above areas and also displays, correlates and categorizes them.
How is the implementation done?
- The service is provided by the ALEF monitoring centre, which operates in 24x7 mode.
- The typical response time, i.e. from the detection of the fault condition to the transfer of information to the service team, is 30 minutes maximum.
- A condition for providing the service is remote access of the ALEF monitoring centre to the customer's network via a secure VPN channel in the Internet, encrypted with IPSec technology.