OneCare - Advisor
The Advisor service is a consultancy in the field of operation of communication and system infrastructure, data centres, security solutions or voice and video conferencing technologies. We focus mainly on solutions from Cisco Systems, F5, NetApp and Microsoft.
Service description
This service typically includes:
- providing expert advice on the operation and development of IT solutions operated by the customer
- Clarification of the nature of problems in the customer's IT environment, especially in the case of interoperability with other systems in the customer's IT
- hardware and software testing in our laboratory, problem simulation
- technology updates and workshops for the customer
The performance times for this service (SLA) are guaranteed by ALEF.
Who is the service for?
For all types and sizes of customers who use solutions from Cisco Systems, F5, NetApp, Microsoft or other vendor products that we support and do not have a team of experts who are able to solve complex recurring problems and develop their IT environment.
Our sales representative will provide you with information on which specific software products we are able to provide Advisor service for.
Main advantages of the service
Our technicians who perform hardware prophylaxis have all the equipment to perform it.
The provision of consultations will be initiated within a guaranteed time of intervention (Response Time), usually within 8 hours.
If we agree with the customer, as part of the prophylaxis, we will also update the software of the device according to the current versions issued by the device manufacturer.
How is the implementation done?
- The recommended period is at least once a year for hardware prophylaxis and once a quarter for software prophylaxis.
- We will schedule equipment inspections at agreed intervals in consultation with the customer. The customer does not need to make a request to our Servicedesk to carry out the service.
- After the prophylaxis, the customer receives a detailed report on the result of the inspection and recommendations for modification or upgrade of the equipment.