OneCare - Prevention
The Prevention service is a periodic prophylaxis of hardware or software in order to detect early deterioration of the operating functions of the serviced system. This can prevent sudden equipment failures.
Service description
This service typically includes:
- checking logs
- monitoring the status of the device
- application of software updates and patches (in case of software prophylaxis)
- physical inspection of the hardware, including inspection of its operating environment with possible disconnection from the network and removal of impurities (in case of hardware prophylaxis)
- backup of software configurations (in case of software prophylaxis)
The performance times for this service (SLA) are guaranteed by ALEF.
Who is the service for?
For all types and sizes of customers who use hardware or software from Cisco Systems, F5, NetApp, Microsoft, or other products we support in their IT environment. Our sales representative will provide you with information on which specific software products we are able to provide Prevention service for.
Main advantages of the service
Our technicians who perform hardware prophylaxis have all the equipment to perform it.
Software prophylaxis is provided only by technicians with high professional certification for the software product.
If we agree with the customer, as part of the prophylaxis, we will also update the software of the device according to the current versions issued by the device manufacturer.
How is the implementation done?
- The recommended period is at least once a year for hardware prophylaxis and once a quarter for software prophylaxis.
- We will schedule equipment inspections at agreed intervals in consultation with the customer. The customer does not need to make a request to our Servicedesk to perform the service.
- After the prophylaxis, the customer receives a detailed report on the result of the inspection and professional recommendations for modification or updating of the equipment.