Professional Services

More than distribution. Expertise, resources and support that help our partners grow their F5 business.

Pre-sales & Partner Support

Our F5 Systems Engineers help partners successfully develop and deliver F5 opportunities.

We can support you with:

  • Customer requirements analysis and solution positioning
  • Solution architecture and high-level design
  • Product selection and Bill of Materials preparation
  • RFI/RFP responses
  • Technical workshops and customer presentations
  • Proof of Concept support
  • Access to ALEF and F5 expertise throughout the sales cycle

Whether you need additional technical capacity, specific F5 expertise or support with a complex opportunity, ALEF can complement your team with the resources you need.

F5 Expertise

Deep F5 expertise is a key part of the value ALEF brings to its partners.

Our F5 specialists hold advanced F5 professional certifications across key technology areas, including 300-level F5 Certified Technology Specialist (F5-CTS) and 400-level F5 Certified Solution Expert (F5-CSE) certifications.

This expertise enables us to support partners across the F5 portfolio, including BIG-IP, F5 Distributed Cloud Services, NGINX solutions and AI related solutions.

Delivery & Technical Support

ALEF can complement partner resources during deployment and operation when additional expertise is required.

Depending on the project, our specialists can assist with:

  • Detailed solution design
  • Implementation and migration
  • Configuration and troubleshooting
  • Acceptance testing
  • Product support
  • Root cause analysis and issue mitigation
  • RMA assistance
  • Coordination with F5 support

ALEF F5 Support Services also provides acces to ALEF ServiceDesk and technical support backed by experienced F5-certified engineers.

Expert Consulting

F5 technologies and application delivery architectures continue to evolve rapidly. ALEF provides partners with access to experienced F5 specialists who can help them navigate complex technical topics and make the right technology choices.

Our experts can assist with:

  • Technology and architecture consultations
  • Solution and design reviews
  • F5 product and technology selection
  • Migration and modernization strategies
  • Security and application delivery architecture
  • BIG-IP, F5 Distributed Cloud and NGINX technology consultations
  • Troubleshooting and optimization guidance
  • Consultations for complex or non-standard customer requirements

Whether you need a second opinion on an architecture, support with a new technology or additional expertise for a complex customer opportunity, ALEF can extend your team with the required F5 knowledge and experience.

 

Your F5 Partner for Growth

With ALEF, partners gain more than access to F5 products. They gain a local F5 competency hub that can extend their technical capabilities, help them address more complex opportunities and support them throughout the complete customer lifecycle.

You own the customer relationship. We help you bring the F5 expertise, resources and support needed to succeed.