Renewal Specialist
We’re looking for a Renewal Specialist.
Join ALEF to manage recurring IT services and renewals, collaborate with sales teams and vendors, and support customer retention and recurring revenue growth.
Job Objective:
- Ensures the efficient and complete administration of recurring services by coordinating operational and administrative activities, managing offers and related documentation, monitoring opportunities, collaborating with the Renewal Manager and relevant internal teams, contributing to the correct processing and timely completion of renewals, maintaining recurring revenues and ensuring compliance with operational quality standards.
Key Responsibilities:
- Ensures the complete management of activities involving the processing of Support Services.
- Processes the documents required for Service and License Offers and Quotes.
- Manages and ensures the invoicing process and maintains the related records.
- Monitors the status of all open orders, ensures, and supports the correct processing of recurring service lines.
- Identifies and opens potential cases with the Vendor Support Teams and follows up on their resolution.
- Uses ALEF internal applications to ensure good communication within the organization.
- Provides support and collaborates with the sales teams, vendors and internal departments in activities related to the renewal process of IT services and solutions contracts.
- Contributes to achieving the recurring revenue and retention targets established for the assigned portfolio.
- Manages customer orders in the ERP system (Navision/MBS) and updates the status to the sales team.
- Continuously develops the level of knowledge and takes responsibility for improving professional skills and qualifications.
Requirements:
- University degree completed (preferably in Economics or IT).
- Minimum 2 years of experience in a similar role (inside sales, sales support, account management).
- Data analysis skills and the ability to work with results and reports based on specific performance indicators.
- Very good knowledge of MS Office, especially Excel.
- Willingness to continuously learn and ability to quickly adapt to process changes.
- Ability to work independently and responsibly, with attention to detail, to propose solutions for optimizing activities and reducing errors.
- Very good communication and presentation skills; ability to develop and maintain working and business relationships.
- Knowledge of English.
Why Join Us?
- Competitive salary and benefits package.
- Opportunities for professional development and career advancement.
- A supportive and inclusive work environment.
- Team-oriented culture with regular team-building events and activities.
We can't wait to meet you!
Please send us your resume at ro-hraccount@alef.com and if your CV meets the requirements, we will contact you as soon as possible.
Thank you!